FORT LAUDERDALE, FL 33301
We are currently looking to hire over 20 Reservation Specialist for our client in the Fort Lauderdale area.
As a Reservation Specialist you will be responding to incoming sales inquiries and requests for assistance from customers or other travel agents.
Handles reservations inquiries mostly via call center or email
Make new bookings, service existing bookings. Process payments, name changes, cancellations. Request credit card refunds/check refunds for canceled bookings.
Provide general information itineraries, amenities, rates, special promotions, special amenities and shore programs
Bi-lingual (Fluent in both English and Spanish) highly preferred
Must be able to work a flexible schedule to include weekends!
Prior Call Center experience
Microsoft Office experience is a MUST (Word/Excel/Outlook)
Great Phone Ettiquette
Excellent verbal and written communication skills
Must be able to communicate professionally and effectively at all levels (verbal and written) with both internal and external customers.
Must have an outgoing personality and ability to maintain a positive attitude